Terms and Conditions
Red Robin S.L. (RR) informa al visitante de las condiciones generales que regulan el acceso y uso de la plataforma www.robinrover.io
The present General Conditions (hereinafter, the “Conditions”) regulate the development and operation of a computer portal of information aggregation by REDROBIN SL, registered in the Mercantile Registry of Madrid, Volume 38.384, Folio 1, Section 8, Page M-682872, with C.I.F. B88228127 and domiciled in Madrid, Calle Estrella Naos, 12, with email email@example.com (hereinafter “Robin Rover”) for the provision of information services to both users (hereinafter the “User”) of a mobile application (hereinafter the “platform”) that use the platform as a repository of information of their notified purchases, as well as the possibility of obtaining cash prizes based on periodic drawings for the transfer of their data as well as for third parties (hereinafter, the “Client”) who must pay an amount in order to access the data contained in said platform.
Robin Rover’s platform.
Robin Rover services are provided through a native application (on iOS or Android) accessible through mobile devices (cell phones or tablets). The User version of the platform will not be available in Web version.
For the User, the aggregation platform makes it possible to group commercial information relating to its purchases and its demographic profile in order to make it available to third parties.
These third parties are only Robin Rover’s Customers. The acceptance of these Conditions implies the express acceptance by the User of the transfer of the pseudonymized data of his customer profile and his purchases to Robin Rover’s Customers.
The transfer of data gives the User the right to obtain Robins and/or Coins for each order confirmation sent to Robin Rover (firstname.lastname@example.org). Each order sent and correctly processed is translated into a Robin or Coin depending on the nature of the order. These Robins and/or Coins are valid for remuneration in the form of cash or prizes respectively.
You will also have the possibility to receive personalized campaigns, surveys and experiences on behalf of the Customer. The characteristics and conditions of the campaigns and/or experiences as well as the fulfillment of the same depend exclusively on the Client. Therefore, Robin Rover’s failure to comply with such campaigns and/or experiences shall not be construed as a failure on the part of Robin Rover.
Therefore, the platform collects and keeps the purchase information (orders, order lines, prices, items and purchase dates) submitted by the User as well as the personal information (gender, zip code and date of birth) provided by the User within the platform. It is also responsible for organizing and anonymizing the information so that Customers can process it and thus generate the corresponding campaigns and/or experiences.
The platform is limited to the collection, storage and analysis of information from emails sent voluntarily by the User, and is not responsible for its accuracy or the difficulties that may be encountered by businesses in obtaining the information.
All information obtained by the platform is processed in order to preserve, enrich and categorize the User’s consumption pattern. This pattern will be retained by the Platform and may be accessible by it until the User deletes your account, thus erasing any data related to it. Derived from this consumption pattern, the platform or its Clients may develop User profiles in order to offer promotional actions of greater value to the User.
Regarding communication between Client and User.
Access to the platform by the User is through a mobile application.
To do so, he/she will be asked to complete a series of steps where he/she will have to provide information necessary for registration: cell phone number, gender, zip code of residence and date of birth. You will also have to provide a valid email account and a password.
The User may at any time modify or replace his/her password by using the tools provided for this purpose and may reinstate it in case of forgetfulness.
Robin Rover may interrupt access to the platform to any user when it deems it necessary for security reasons, for committing irregularities and / or not complying with the rules of the platform.
Robin Rover may suspend or delete your Account after three consecutive months of inactivity (failure to provide purchase information). In case you have earned money in your wallet and you have not reached the limit of 20€, it cannot be redeemed.
Robin rover may suspend or delete your Robin rover account if fraudulent activity is suspected and/or if the receipts submitted are not the direct result of your purchase activity. Specifically, no one may submit receipts that were not obtained for purchases made directly by the person who signed up.
For this reason and for security reasons, the User will be obliged to keep the original purchase emails that he/she has shared with the platform since if necessary, and for anti-fraud control purposes, Robin rover may ask the User to send some kind of proof and/or proof of having purchased such products or services.
At any time, the User may request to unsubscribe from the App. To do so, you must send a written communication to email@example.com indicating your user name, your email address and the reason or reasons why you have decided to unsubscribe from the App.
The unsubscription process is irreversible and cannot be undone, and, in case of completion, the user will definitely delete and therefore lose:
– All the information of the purchases sent as well as the Robins and coins obtained so far.
– All the money accumulated in “Wallet” and not redeemed will be lost at the time of cancellation.
Robin Rover platform functionalites.
Collection of Robins and/or Coins:
Once registered in the application, the User may start forwarding the order confirmation emails that he/she deems appropriate for further processing by Robin Rover. Robin Rover will process the information contained in the email and related to the order (date, product, order and price) only to subsequently associate it to the User within the platform. The information collected will be subject to its availability in the confirmation emails.
During the process of obtaining and processing the information in the e-mail, Robin Rover is responsible for analyzing and weighing the information provided in order to grant the corresponding Robins and/or Coins to the User. The obtaining of Robins and/or Coins will depend on the nature of the order and the store where it was purchased and is subject to the following conditions:
– Purchase emails forwarded by Users must legibly include the name of the store, all individual items purchased and their prices, the total amount paid and the date of the transaction. If any of this information on the receipt is illegible or missing, your receipt will not be eligible for any remuneration.
– Purchase mailers must be resubmitted within 30 days of the in-store transaction to be eligible for Rewards. The same receipt cannot be uploaded more than once.
– Only original purchase mailers purchased by the Robin rover account holder may be shared. In other words, purchase confirmations made by a third party will not be considered valid. The email address in the “To” field of the original email must match the email address of the user who is registered with Robin Rover.
Robin Rover reserves the right to decide the limit of the number of daily emails per User. Also, Robin Rover reserves the right to encourage the user to send purchase emails periodically to ensure the accuracy of the database.
In case there is any incident that prevents obtaining the information from the email, the User will be informed.
Rewards via Robins and/or Coins.
The following are the requirements of the remuneration system according to the nature of the order:
– The Robins can be exchanged for money. To do so, you must reach the minimum redemption value of the Robins which will be 20€. This limit may be changed by Robin rover without prior notice to the user who may be informed afterwards.
– Payments will be made via PayPal. Therefore, at the time when the User is to be paid the remuneration, he/she must have or, failing that, enable a PayPal account in order to receive the payment. Otherwise, Robin Rover will not be obliged to pay any remuneration to the User. The costs of the transfer via PayPal will be borne in any case by the User.
– The receipts to earn Robins must be from purchases in stores that have as their main line of business the following sectors: food, drugstores, pharmacies, pet supplies, beauty supplies and childcare. The association of each store to the sector is a unilateral decision of Robin rover.
– Once the limit has been reached, the user will be able to request the redemption of his Robins through the application using the functionalities provided for such a case. All redemption requests will be processed within 30 days of their request.
– Coins may be used for periodic sweepstakes and/or promotions conducted by Robin rover or third party companies designated by Robin rover. The nature of these drawings, which may vary, includes: cash prizes, gift tickets, third party store promotions, etc.
– For each drawing, a random selection of a winning Coin will be made from all Coins generated to date. Rover.
– The amount and nature of the prize will be determined by Robin Rover and/or the third party company designated to organize the drawing.
– Winning Users will be notified in the days following the drawing via email or via an in-app notification. Winning the prize is subject to a review by Robin Rover of the purchase emails shared by the winning user, and may require any proof to ensure the veracity of the purchases submitted by the user to the platform.
– The receipts that earn Coins will be those whose stores are not typified in the previous section susceptible to obtain Robins. Other receipts such as receipts from payment platforms will not be accepted (Paypal, for example).
– After selecting the winner, Robin Rover will arrange the method of payment of the prize according to the nature of the draw in question. Robin Rover reserves the right to change this method of payment.
– Robin Rover reserves the right to change sweepstakes and/or promotion options.
Either form of remuneration via Robins or Coins that may be offered through Robin Rover may be governed by a separate set of rules that may have eligibility requirements, such as certain age or geographic area restrictions, terms and conditions governing the Sweepstakes.
TAX OBLIGATIONS AND SELF-BILLING
The User undertakes to comply with the legal system regarding the taxation of the rewards obtained on Robin rover. The User declares that he/she is solely responsible for his/her taxation and therefore exonerates Robin rover from any tax liability arising from the payment of the rewards obtained.
By registering, the User expressly authorizes Red Robin S.L., in accordance with the provisions of Article 5 of Royal Decree 1619/2012 of 30 November, approving the Regulations governing invoicing obligations, to issue on his behalf the invoicing on behalf of third parties corresponding to the fees and/or commissions generated by the services provided as agreed upon registration on the platform. This authorization of the user for the issuance of invoices in his name shall have a duration of one year, the authorization being extended for the same period as long as neither party notifies the other in writing.
Once the invoice has been issued in his name, a copy of the invoice will be sent to him within five days for its timely accounting registration and tax declarations by the user, who is solely responsible for such tax declarations. For this purpose Robin Rover will request personal information from the user, such as Country of tax domicile, Name, Surname, ID, Province (in the case of residents in Spain), complete address (in the case of non-residents in Spain) and date and place of birth (in the case of non-residents in Spain) in order to make the relevant declarations. Such data will be used exclusively to comply with tax obligations.
Red Robin, S.L. will issue, month by month, the invoice stating the data (name or company name, address and tax identification code) that have been provided to us in the registration form; the invoices will have a special series with correlative numbering. In this sense, Red Robin, S.L. is not responsible for the lack of veracity or inaccuracy of the data provided, being the responsibility of the User (and beneficiary of the retributions) to ensure the correctness and completeness of the data. In the event that any of the information provided is not correct or is subject to modification, you must expressly notify us here firstname.lastname@example.org.
Red Robin, S.L. will send within five days, to the User the invoice issued in its name by electronic means, will keep a copy of it in its files, being the obligation of the registered person to make the corresponding tax declarations and settlements according to the current regulations. In this way, it must not issue any document for the services already included in this agreement.
The User is informed that the acceptance of this agreement is necessary to be able to operate with Red Robin, S.L., in case of not being in agreement the User must send an email to email@example.com to cancel this agreement within 15 days, as indicated in the regulation itself, after the registration. If no notification to the contrary is received by the User within the indicated period, it is understood that the agreement is accepted by both parties and, consequently, the invoice is accepted.
Access to personalized campaigns and experiences
The platform offers the User the ability to enjoy personalized campaigns and experiences based on their purchase history and demographic profile. These experiences may be included in the platform or outside the platform.
The platform manages a system of notifications of various kinds in order to offer a personalized service to the User at all times. These notifications will be configurable in the User’s profile section. These notifications can be of various types: concerning the balance in the portfolio, orders sent and/or communications from Robin related to the User’s profile or communications of a commercial nature.
Personal Data and Robin rover’s platform.
In order to offer the provision of services to the Users of the platform, Robin Rover, who will act in its capacity as data controller, has to obtain the User’s orders as well as the User’s Personal Profile information and wish list, without which it would be impossible to provide the service in its entirety. Moreover, since the provision of the service is based on the processing and aggregation of the User’s information, the greater the amount of information provided by the User, the greater the amount of Robins and/or coins obtained as well as the quality of the campaigns received.
The purchase information is obtained by Robin Rover from each of the orders voluntarily submitted by the User. Acceptance of the Terms and Conditions at the time of subscription to the Platform constitutes Robin Rover’s consent to the processing of the User’s personal data contained in the forwarded e-mails as well as the data provided by the User in his/her profile on the Platform.
The level of depth of the information obtained will depend on the information contained in each of the order confirmation emails, and it is not possible for Robin Rover to obtain a higher level of information if it is not available. Such purchase information will be updated as the User shares new orders with the platform.
In order to compile the Purchase History, Robin Rover requires the User to forward the order confirmation emails received after making a purchase. Once obtained, Robin Rover will be able to access the information of these orders that contain the commercial information of the purchases made by the User.
User’s Personal Profile
The User’s Personal Profile is formed by the personal data that the User provides on the platform in the section of his/her profile. These include basic personal identification data and other data such as device characteristics, preferred language or country of location.
The User may permanently access his/her Personal Profile and update, enrich or delete the personal information that he/she has expressly included. Therefore, by registering on our platform the User understands that Robin Rover has to obtain all the above mentioned information, keep it, encourage him/her to constantly update it and analyze it in order to provide the expected service.
Subscription to Robin Rover’s platform.
To register on the platform, the User must provide a valid e-mail address and a valid password.
The e-mail will be used as a communication channel with the User for the resolution of incidents in the account or clarification of any questions that may arise.
Only one account can be created per person, each account can have several associated emails. Attempts by the same person to open several accounts may result in the suspension of all accounts and money obtained.
In obtaining prizes and / or money you may be asked to confirm some additional information about the user and your household in order to obtain the corresponding remuneration.
Duties, obligations and responsibilities of Users.
The User is obliged to use the platform properly, not to use under any circumstances access codes of third parties as well as to maintain the confidentiality of the access codes to the aforementioned platform.
Contests and promotions.
Robin Rover carries out promotional campaigns of its own services in which new registrations, invitations and/or referrals of new Users, the aggregation of new businesses, etc. are rewarded.
Robin Rover uses the best practices covered by ISO 27002, following the security recommendations of the best companies and security specialists, as well as the requirements derived from the General Data Protection Regulation (EU) 679/2016, the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and other applicable rules governing this activity.
In accordance with these recommendations, Robin Rover:
Works in a secure environment (https).
Encrypts communications using the SSL encryption protocol.
Encrypts the User’s credentials by limiting credential information to information access.
Robin Rover requires from its data storage providers all the prerogatives and certifications to ensure confidentiality, integrity, availability and resilience in compliance with high standards in security, physical security of the facilities, backups, security of the instances where the servers are hosted, network security and security of the storage services.
Intellectual and Industrial Property.
The User acknowledges and accepts that all intellectual and industrial property rights over the contents and/or any other elements inserted in the Application and/or Website, without limitation, belong to Robin Rover.
All procedures, functionalities, software, trademarks or distinctive signs, images, photographs, graphics, text files, audio, video and other content on the platform as well as on the web or Social Networks owned by Robin Rover are protected by intellectual and industrial property laws, and may not be reused or exploited by the User or third parties, nor may they be modified, copied, altered, reproduced, adapted or translated without the express authorization of the respective and legitimate owners of such content.
In no case, the provision of these contents to the Users will imply the transfer of ownership or any right of use or exploitation in favor of the User other than the use that involves the legitimate use and in accordance with the nature of the services provided by Robin Rover.
The User undertakes to respect the intellectual and industrial property rights owned by Robin Rover and/or third parties.
Exclusion of Robin Rover’s liability.
Robin Rover will provide the User with an intermediary service between our Clients and the User. Robin Rover will not be responsible for analyzing the legality, nature, suitability and/or fulfillment of the campaigns inserted by the Clients, being the sole responsibility of the Clients and exonerating Robin Rover from any obligation, claim or damage arising as a consequence of the legality, nature, suitability and fulfillment of the campaigns or of any action taken by the User in view of such information.
Robin Rover shall not be liable for any failure to comply with these terms and conditions in the event that such failure is due to causes beyond its control, whether technical, security or otherwise. You indemnify Robin Rover against any loss, damage or penalty which Robin Rover may suffer as a result of any such breach.
Modification of Terms and Conditions.
Robin Rover may modify all or part of these Terms and Conditions upon notice to the User due to the existence of new Terms and Conditions.
The new Conditions will be considered accepted by the User if after one month from the communication of the change, the User has not unsubscribed from the services to which he/she has registered or subscribed. In any case, should there be any further changes in the processing of the User’s personal data, Robin Rover will send a specific communication to the User informing him/her of such change.
The interpretation and execution of this contract shall be governed by Spanish law. The parties submit, for the resolution of conflicts and renouncing to any other jurisdiction, to the courts and tribunals of the User’s domicile.